Frequently Asked Questions

As our visitors ask us questions about our site, we will post the answers to frequently asked questions to our page in an effort to make the use of our site as easy as possible.

Common Questions

1. Why do I have to login to your site?
2. What are processed / unprocessed payments?

Answers

Q: Why do I have to login to your site?
A: We realize registering a username and needing to login to a site at every visit is not the most convenient visitor experience. However, by logging in we are able to provide each visitor with unique features specialized specifically for them. By logging in we are able to give you real time status updates on your work requests, announcements regarding your association, financial statements and updates. We are also able to make common forms much simpler for you to fill out by allowing our website to fill in common contact information for you automatically. Finally, a separate username and password for each visitor allows us to provide you with a safe surfing experience.

Q: What are processed / unprocessed payments?
A: When you make a payment on our site you are given an initial confirmation from our gateway. With credit cards, approval is immediate. With Direct Pay and Automatic Direct Pay, the initial confirmation does not necessarily indicate the payment was approved. It may take up to two business days for the funds to be approved and successfully transferred. Our site uses a payment status feature which indicates the status of your payment on our end. Initially your payment is considered unprocessed, even if it is an immediately approved credit card payment. Once we have reviewed your online payment and have entered it into our own accounting software, your payment will then become "processed."

Our sites reporting and receipt systems will not recognize your payment until they have been successfully processed on our end. This is to avoid confusion if we encounter a problem from our payment gateway or while processing your payment in our accounting software. Please note: The date of your payment is marked at the time you make the transaction on our site, NOT at the time that we process it. You will not be assessed late fees if we mark your payment as processed after the due date.